Privacy Policy

If our products have not lived up to your expectations or are not for you, we will refund your order in full, with proof of purchase, within 30 days from the date of purchase. Please contact us at my@ceromulti.com to request a refund. 

We will update you as soon as your request has been processed or contact you by email if any additional information is required to process your request. Note that any request for a refund or replacement may be subject to review by our Customer Service team; completing the submission process is not a guarantee that it will be approved. Replacements are subject to availability and will be shipped at no additional cost. 

Refunds are issued to your original payment method for the purchase price of the item. If any promo codes were applied to the order or if the item was purchased on sale, you'll be refunded the amount that you paid after any applied discounts. Please allow 2-3 business days for the refund to reflect in your account, depending on your financial institution. 

If you received an incorrect item in your order, please email us at my@ceromulti.com. 

If you have entered the incorrect shipping address, please contact us at my@ceromulti.com. immediately and we’ll do everything we can to update your order to ship to the correct address. However, depending on the status of the order and the shipping method, we may not be able to update your shipping address, re-route your package or ensure successful delivery of your order. 

We strongly recommend that you review the details of your order to ensure the address information is correct before submitting the order; we cannot offer refunds or replacements on orders for which the incorrect shipping address was entered at checkout. 

Occasionally, item(s) or orders may be canceled by us for various reasons, including (but not limited to): item(s) being out of stock and unavailable for shipment or issues in processing your payment information. If your order or part of your order is canceled, we’ll send an email notification listing the reason for cancellation. You will not be charged for any canceled items that are not shipped. 

On orders $500 or greater, all sales are final. 

If your order status or tracking details show that your package was delivered, but you can’t locate it, we recommend waiting at least 24 hours before taking action, as order status or tracking details may sometimes be changed ahead of a package’s delivery, be sure to verify the shipping address on your order. Once the 24 hours has passed since your order status or tracking details show that your package was delivered, and your package still cannot be located, please reach out to us at my@ceromulti.com.